DOWNLOAD REPORT:
Where AI is creating value in finance 2026
A report on on how AI is utilized in customer experience in financial services, based on in-depth interviews with senior leaders from banks, lenders and fintech companies across Finland and Sweden.
Based on interviews
We sat down with leaders in the financial sector to discuss where they see AI creating value in customer experience today, and what’s prohibiting it. The result is a glimpse of the AI reality inside financial institutions – the value, the worries and the one question they all are asking “What will happen to customer experience when we go towards agent-to-agent interactions?” Download the report here.